A X E L D O Y E L S T U D I O
Returns & Refunds
At Axel Doyel Studio, we take care of every detail in the production, packaging, and shipping of our artworks and Fine Art prints. If you need to make an exchange, report an issue, or return your order, the following procedures are available to you in accordance with Spanish and European consumer protection legislation (RDL 1/2007). If you have any inquiries, you can contact us at: info@axeldoyelstudio.com.
At Axel Doyel Studio, we take care of every detail in the production, packaging, and shipping of our artworks and Fine Art prints. If you need to make an exchange, report an issue, or return your order, the following procedures are available to you in accordance with Spanish and European consumer protection legislation (RDL 1/2007). If you have any inquiries, you can contact us at: info@axeldoyelstudio.com.
2. DERECHO LEGAL DE DESISTIMIENTO (DEVOLUCIONES VOLUNTARIAS)
De conformidad con la normativa europea y española de consumo, usted dispone de un plazo legal de 14 días naturales desde la recepción de la obra para desistir de la compra sin necesidad de justificación. Condiciones para el desistimiento:
• La obra debe devolverse en perfecto estado, sin signos de uso, manchas, manipulaciones o dobleces.
• Debe remitirse en su embalaje original de seguridad (tubo/caja de alta resistencia, plástico de burbujas y protecciones).
• El Certificado de Autenticidad y los elementos del Welcome Pack deben incluirse intactos junto con la pieza.
• Salvo que la devolución se deba a un error de envío o producto dañado, los costes directos de transporte de la devolución correrán a cargo del comprador.
At Axel Doyel Studio, we take care of every detail in the production, packaging, and shipping of our artworks and Fine Art prints. If you need to make an exchange, report an issue, or return your order, the following procedures are available to you in accordance with Spanish and European consumer protection legislation (RDL 1/2007). If you have any inquiries, you can contact us at: info@axeldoyelstudio.com.
At Axel Doyel Studio, we take care of every detail in the production, packaging, and shipping of our artworks and Fine Art prints. If you need to make an exchange, report an issue, or return your order, the following procedures are available to you in accordance with Spanish and European consumer protection legislation (RDL 1/2007). If you have any inquiries, you can contact us at: info@axeldoyelstudio.com.
5. REFUND POLICY AND TIMEFRAMES
- Once the return is approved, Axel Doyel Studio will refund the corresponding amount within 5 to 14 calendar days following receipt of the piece at our studio.
- If the return is due to transit damage or an original defect, the full amount of the product and the original shipping costs will be refunded.
- In the case of a voluntary withdrawal with a full order return, the price of the artwork together with the initial standard shipping costs will be refunded. In partial returns of a multi-item order, original shipping costs are non-refundable.
6. REFUND METHODS
Refunds will be processed using the same payment method used for the original transaction:
- Credit or debit cards: The credit is reflected according to your bank's billing/settlement cycles (typically between 2 and 5 business days after issuance).
- PayPal: The refund will appear immediately in your PayPal balance or will be transferred to the linked card in accordance with the provider's policies.
- Bank transfer or authorized electronic payment gateways: It will be processed to the account designated by the customer within a maximum period of 5 business days.